Question 1

How quickly can you fix my cable issues?

Accepted Answer

At Garage Door Timber, we understand that cable issues can leave your garage door completely inoperable, which is why we prioritize these repairs. In most cases, we can fix cable issues the same day you call, often within our 2-hour response window. Our service vehicles are fully stocked with the most common cable types and sizes, so we can typically complete the repair in a single visit. For more complex cable problems involving custom door systems, we may need to order specific parts, but we'll provide you with a clear timeline upfront. Emergency cable repairs are available 24/7, and we never charge extra for emergency service calls. Simply call us at (971) 318-5115 and we'll dispatch a Master Technician to your location as quickly as possible.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cable issues can occur for several reasons, and understanding them can help prevent future problems. The most common cause is simple wear and tear – cables are under constant tension and will eventually fray or weaken after thousands of cycles. Other causes include: improper spring tension that puts excessive stress on cables, rust and corrosion from moisture exposure, damage from objects striking the cables, poor quality cables from previous installations, and misaligned drums that cause uneven cable wear. Weather extremes in Oregon can also accelerate cable deterioration. We recommend annual maintenance inspections to catch cable wear before it becomes a safety hazard. Signs of cable problems include visible fraying, the door hanging unevenly, unusual noises during operation, or the door not opening smoothly. If you notice any of these signs, it's important to address them promptly to prevent a complete cable failure.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes, we offer flexible financing options to make new steel garage door installations affordable for every homeowner. We've partnered with several reputable financing companies to provide options including: 0% APR financing for qualified buyers (for 12-18 months), low monthly payment plans extending up to 60 months, deferred payment options, and no prepayment penalties. Our financing applies to complete installation packages, including the door, hardware, opener, and labor. During your free estimate, our technician will discuss all available financing options and help you find a plan that fits your budget. We believe everyone deserves a safe, reliable, and beautiful garage door, and financing helps make that possible. All financing decisions are made quickly, often within minutes, so you can move forward with your project right away. Call (971) 318-5115 to schedule your free estimate and learn more about our financing options.

Question 4

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with one of the best warranties in the industry. For all repairs, we offer a full 2-year warranty covering both parts and labor. This means if anything we repaired fails within two years, we'll fix it at no additional cost to you. For new garage door installations, we offer a lifetime warranty on parts and labor for the work we perform, plus you'll receive the manufacturer's warranty on the door itself (typically 10-25 years depending on the brand and model). Our warranty covers defects in workmanship and materials, and we make the claims process simple – just call us and we'll take care of it. This comprehensive warranty protection is part of our commitment to customer satisfaction and is one reason we've earned 8074+ happy customers.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend having your garage door professionally serviced at least once a year, ideally before the winter season when cold weather can stress mechanical components. However, if your door sees heavy use (opening and closing more than 4 times daily), we recommend bi-annual service. Our comprehensive maintenance service includes: lubrication of all moving parts, spring tension adjustment, track alignment check, safety sensor testing, cable inspection, weatherstripping assessment, opener performance check, and a complete safety inspection. Regular maintenance extends the life of your garage door by years, helps prevent costly emergency repairs, maintains your manufacturer warranty, and ensures your door operates safely. Many of our customers opt for our annual maintenance plan, which includes a priority scheduling and a discount on any needed repairs.

Question 6

What brands of garage doors do you install and repair?

Accepted Answer

As a Brand Authorized dealer and Master Technician certified company, we install and repair all major garage door brands. Our most popular installation brands include Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and Northwest Door. For openers, we work with LiftMaster, Chamberlain, Genie, Linear, and Craftsman. However, we can service virtually any brand or model of garage door and opener, including older and discontinued models. Our technicians receive ongoing training to stay current with new products and technologies. If you have a specific brand preference or need parts for an older door, just let us know – we can source parts for almost any system and often have common parts in stock on our service vehicles.

Question 7

Do you offer emergency garage door service?

Accepted Answer

Yes, we provide 24/7 emergency garage door service with our 2-hour response guarantee. We understand that a garage door emergency can happen at any time – whether it's a door that won't close leaving your home unsecured, a broken spring that has your car trapped inside, or storm damage that needs immediate attention. Our emergency service is available nights, weekends, and holidays at no additional charge. When you call our emergency line at (971) 318-5115, you'll speak with a real person who can dispatch a fully-equipped service technician to your location within 2 hours. Our trucks carry a comprehensive inventory of parts, so most emergency repairs can be completed in a single visit.

Question 8

What should I do if my garage door won't open?

Accepted Answer

If your garage door won't open, here are some safe troubleshooting steps before calling for service: First, check if the opener is receiving power (is the light on?). Try the wall button – if that works but the remote doesn't, you may just need new batteries. Look for any visible obstructions in the door track. Check if the emergency release cord has been pulled (this disconnects the opener). If none of these solve the problem, please don't attempt to repair springs, cables, or other high-tension components yourself – these can cause serious injury. Call us at (971) 318-5115 and we'll send a technician to safely diagnose and repair the issue. If the door is stuck in the open position, we can often provide guidance over the phone to help secure your home until we arrive.

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